Purpose
This Refund & Cancellation Policy governs how users can cancel subscriptions or request refunds for services purchased through Atomesus AI, in compliance with global consumer-protection, e-commerce, and app-store refund guidelines.
We aim for 100% transparency and fairness in all transactions, following international standards such as:
Subscription & Billing
- Atomesus AI offers both Free and Paid subscription plans (Monthly or Yearly).
- Payments are processed securely through PCI-DSS–compliant payment gateways (Stripe, Razorpay, Apple Pay, Google Pay, etc.).
- All prices are displayed in your local currency (where supported) and include applicable taxes as per your region.
Cancellation Policy
Monthly Subscribers
- Cancel anytime via app store account or Atomesus dashboard.
- Cancellation stops auto-renewal; plan stays active until end of billing cycle.
- No additional charges after cancellation.
Yearly Subscribers
- Yearly subscriptions can be canceled anytime.
- Refunds handled as per Refund Policy (Section 4).
- Account access continues until plan's expiry date.
Refund Policy
We follow global fair-use refund standards:
A. Automatic Refunds (First-Time Purchases)
- Cancel your first paid plan within 7 days of purchase and have used less than 10 AI tasks or generations → eligible for a 100% refund.
- Refunds processed within 7–14 business days through your original payment method.
B. Renewal Refunds
- Renewals (auto-renewal charges) are non-refundable once the next billing cycle begins.
- Exceptions: technical malfunction or double billing.
C. App Store & Play Store Purchases
- Purchases through Apple App Store or Google Play must be refunded through the respective store's refund process.
- Governed by Apple Media Services Terms and Google Play Refund Policy.
D. Exceptional Refunds
- Duplicate payment or billing error.
- Major technical failure on Atomesus AI's side preventing service use.
- Unauthorized or fraudulent transaction (with proof).
- All such cases will be reviewed by our billing team and processed fairly.
Non-Refundable Cases
Refunds will not be issued if:
- The user has used the service beyond the fair-use limit (more than 10 AI generations).
- The refund request is made after 7 days of purchase.
- The user violates the Terms of Service or uses AI for illegal or harmful purposes.
- Subscription was obtained through promotional or discounted offers explicitly marked non-refundable.
Processing Time
- Approved refunds are typically processed within 7–14 business days.
- Depending on your bank or card provider, it may take up to 21 days for funds to appear in your account.
- Atomesus AI will provide an electronic confirmation once a refund is initiated.
Contact for Refund Requests
If you have questions or refund issues, please contact our billing team:
Subject Line
Refund Request – [Your Plan Name]
Details Required
- Registered Email ID
- Payment ID or Invoice Number
- Reason for Refund
Our team will respond within 48 hours.
Global Legal Compliance
This policy complies with:
Policy Updates
We may revise this policy to reflect regulatory updates or operational changes. The updated version will be available at www.atomesus.com/privacy-policy with an effective date. Continued use of our services after changes indicates acceptance of the new terms.
Contact Information
For refund or billing-related queries: